Spletno mesto www.prmruzo.si upravlja Asja Ljubanovič s.p. (v nadaljevanju: Pr' Mružo; tudi izpeljanke »mi«). Ta politika zasebnosti (varovanje osebnih podatkov) podrobno pojasnjuje, kako uporabljamo osebne podatke, ki nam jih posredujete ob uporabi spletne strani in ob naročilu storitev, ki jih nudimo. Pr' Mružo (v nadaljevanju »ponudnik«) skrbimo za zasebnost naših strank in interesentov, ki nam, zaradi potrebe po dvosmerni komunikaciji, posredujejo svoje podatke.
What is personal data?
Personal data are information, indirectly or directly define you as an individual, where indirectly means in the combination with other information, e.g. with your name, e-mail address, location or other indicators.
Communication
Supplier will contact the customer by distant communication means only, if the customer does not specifically oppose to that. Advertising e-mails will contain the following elements:
- Clear and undoubtful marked as advertising messages,
- Sender will be clearly stated,
- Different promotions and other marketing activities will be clearly defined as such. Conditions of participation will be clearly defined,
- Opt-out process of receiving advertising material will be clearly stated,
- Customer request for not receiving the advertising material supplier will expressly respect.
Guest reviews/comments
Customer reviews or comments are part of the functionality of the website and are intended for the visitors/protentional customers. Reviews can be written by any website user/visitor and are checked by supplier before publishing. Supplier will not publish reviews, which are insulative, obscene or do not offer any beneficial information to other users or visitors. By publishing a review or a comment user agrees with conditions of usage and allows publishing part of entire text in all electronic and other media. Supplier has the right to use to content in unlimited time and for any purpose, which is in the business interest of supplier including publishing in advertisements and other marketing communications. Review author agrees and assures to be the owner of material and moral author rights of the review and comments written and transfers these rights non-exclusively and without time limitation to supplier.
Collection of personal information
On the web pages o apartment house Pr`Mruzo (www.prmruzo.si) by using the web forms you can ask for additional information or contact us by e-mail. In this case we specifically notify you which personal information you need to share, and which are optional to share, how this information will be used and how can you request your personal information to be deleted from our database.
Which personal information do we collect?
If you are a visitor of the web page Pr` Mruzo, we collect information about you using cookies. If you have used the contact form on our web page, we collect also other personal information about you, which we do not necessarily need to respond to your message or perform ours services (name, e-mail and telephone number). When ordering our services, we also collect your name, e-mail, telephone number and your address.
What kind of data do we collect?
On the web page Pr` Mruzo (Asja Ljubanovic s.p.) we collect the following personal data for the reason of contacting our users, informing and direct marketing: name and surname, address, e-mail, telephone number and other information, which users are entering in forms on web page Prmruzo.si. PrMruzo.si is not responsible for accuracy of provided information. PrMruzo.si can on the user computer save cookies, which are identification number of the user in encrypted form (for identification of the user at the next visit) and cookies of the Google Analytics system (web page visits analysis). Planting cookies are being saved in the server memory only for the time of the visit and are deleted after one hour from end of activity, permanent cookies are saved on visitor’s computer for two years, after they become inactive.
Method and intent of collection of personal data
By using the web page Prmruzo.si the user every time agrees with valid rules and general conditions published on this web page. Here the user can regularly track all the possible changes of the general conditions and rules and consequently the way and purpose of the personal data processing. Prmruzo.si as keeper of this data can use these data for the statistical analysis purpose as anonymous data in a summary form. Data about users of web page Prmruzo.si will in no case be given to an unauthorized person.
Your rights concerning your personal data
User can at any time asks for familiarization with personal data being processed by the keeper for their restriction, cancelation, correction or transfer. Any kind or questions related to personal data safety on web page Prmruzo.si can be addressed to e-mail prmruzo@gmail.com.
Individuals can require access to personal data, correction, cancellation or restriction of your personal data processing. You have the right to object to processing and transfer of your personal data.
Right to be informed: you always have the right to be informed if your personal data are being processed and if so, access to personal data and the following information: (a) purpose of processing, (b) type of personal data, (c) users or category of users to which personal data has or will be revealed, (d) projected period of personal data keeping or, if this is not possible measures which are used for defining this period, (e) when the personal data are not collected from you all the available information about their source.
Right of rectification: you have the right, that your personal data are corrected and considering the purpose of data processing also the right to complementation of incomplete personal data.
Right to be forgotten: you have the right to achieve, that your personal data are deleted in the case if any of the following reasons occur: (a) personal data are no longer needed for the purpose, which they were collected for or processed in any way; (b) when you withdraw the consent based on which data are processed and when there is no other legal basis for data processing; (c) when you object to data processing and there are no legal reasons for data processing; (d) personal data are being processed illegally.
Right to limitation of processing: you have the right to achieve, that processing of your personal data is limited in the case if any of the following reasons occur: (a) when you object to the accuracy of data for the period, which enables verification of the personal data accuracy; (b) processing of the data is illegal and you are against the deletion of personal data request the limitation of data usage; (c) your personal data for the purpose of data processing is no longer needed but you need them for exercise, execution or defense of your legal requests; (d) if you have filed a complaint with regards to data processing, which is based on legal interests of Pr`Mruzo, until it is not verified, if our legal reasons prevail over your legal reasons. When the processing of your personal data was limited according to the previous paragraph, these data except for storage are being processed only with your consent, or for exercise, execution or defense of legal requests or for the protection of the rights of the other physical or legal person.
Before the withdraw of your personal data processing limitation it is our duty to inform you about it.
Right to transfer personal data: you have the right to receive your personal data which you have provided to us in a structured, generally used and readable form and the right to provide these data to another keeper, when data processing is based on your consent or the data processing is done by automatized means. Based on your request, whenever is technically possible, personal data can directly transfer to another keeper.
Right to object: when your data is processed, based on legal interest for marketing purpose, you can anytime object to such a data processing. Right to file a complaint at Information Commissioner: if we do not decide about your request in legislative deadline or your request is denied, you have the possibility to file a complaint at Information Commissioner.
How we ensure data security
Data, which the user is provides by forms on the web pages Prmruzo.si or in any other way (by e-mail, telephone or other) are confidential and are treated according to the valid Slovenian legislation. Personal data will be protected by Prmruzo.si and their abuse will be prohibited. Personal data will be used only for the purpose, for which users have given their consent. Only authorized personnel from Prmruzo.si have access to personal data (employees, contracted partners) with their username and password. For personal data protection is responsible also the user alone by securing his/her username and password.
For transferring all the user personal data Prmruzo.si uses SSL technology, which takes care for coding all the information sent with orders.
Forwarding personal information to authorized partners
Data which are trusted to the keeper by user are confidential. PrMruzo.si does not provide data to unauthorized persons. Personal data can be provided to trustworthy partners or by legal obligation, according to the valid Personal data protection Act.
Data can be provided to:
- companies for data processing and information services, which assure effective functioning and improvement of web site (server hosting, e-mail marketing, etc.);
- marketing agencies for marketing purposes (in coded form);
- companies, which provide effective purchasing process (PayPal), but only to extend, needed for successful purchase execution;
- accredited institutions, if required by the law (court, etc.)
All the partners, which have access to personal data are committed to handle the data with care according to the European legislation.
Consent
By using web page Prmruzo.si user agrees with general conditions of use, published on this web page. Here user can regularly follow possible changes of general conditions and consequently purpose and way of personal data processing.
Connecting to social networks
By clicking on the icon of individual social network (Facebook, Instagram), which is located on the web page Prmruzo.si, user can easily access to Prmruzo.si profiles on social networks and publications of other profiles on social networks with content related to Prmruzo.si. Click on these buttons-icons enables social network, to offer relevant information to the user, depending of user’s network activity.
Changes of this Policy
This privacy policy regarding the collected personal information on Pr’ Mružo website (www.prmruzo.si) is occasionally changed and updated. You are encouraged to read it every time you are to expose your personal information to us.
Contact
The website www.prmruzo.si is operated by Asja Ljubanovič s.p. (hereinafter referred to as “Provider”). General terms of conducting business concern functioning of www.prmruzo.si, user rights and business relationship between the Provider and the Customer.
Last change: October 9th, 2019
Terms of Service
GENERAL TERMS AND CONDITIONS AT WWW.PRMRUZO.SI HAVE BEEN PREPARED IN ACCORDANCE WITH THE CONSUMER PROTECTION ACT (ZVPOT-OCT2), BASED ON THE RECOMMENDATIONS BY SLOVENIAN CHAMBER OF COMMERCE AND INTERNATIONAL CODES FOR E-COMMERCE.
The website www.prmruzo.si is operated by Asja Ljubanovič s.p. (hereinafter referred to as “Provider”). General terms of conducting business concern functioning of www.prmruzo.si, user rights and business relationship between the Provider and the Customer.
ACCESS TO INFORMATION
(Summary of the legislation) Service is committed to always provide the customer the following information:
- corporate identity (name and place of business, number of registry),
- contact information, allowing the user quick and effective communication (email, phone),
- essential characteristics of offer or services (including after sales activities and guarantees),
- availability of accommodation (any accommodation or service that is offered on the site, should be available within a reasonable time),
- terms of performance of services (manner, place and time of delivery),
- all prices are stated in Euros (€ – EUR) and must be clearly and unambiguously defined and it must be shown that they already include taxes (except city tax),
- payment methods,
- offer validity period,
- the period within which it is possible to cancel the contract and under what conditions.
Explaining the appeal process, including details of the contact person or department for customer service.
OFFERED ACCOMMODATION AND SERVICES
Due to the nature of conducting online business Pr’ Mružo updates and changes its offer regularly and quickly. Prices are presented as Regular prices and Online prices.
Regular prices are the prices set by the Provider. Online prices are prices stated on Pr’ Mružo website and are valid for purchases where total amount (100%) of payment is made using available payment methods.
PAYMENT METHODS
The Provider accepts the following payment methods:
- bank transfer to the bank account stated on Pr’ Mružo website. Reservation is confirmed with a transfer made at least 30 DAYS before the date of arrival in amount of a least 30% of total booking fee. The residual amount of booking fee (if any) has to be transferred at least 10 days before the arrival.
The Provider shall issue an invoice to the buyer in electronic form (PDF), with a breakdown of costs and instructions on how to withdraw from the contract. The buyer is obliged to check the accuracy of the information on the invoice and in case of any errors inform the seller within eight days of receipt. Subsequent complaints shall not be considered.
PRICES
Online prices apply to all customers.
Price do not include VAT on the basis of paragraph 1 of Article 94 of the Value Added Tax Act (we are not liable for VAT).
Prices are valid at the time of contract/purchase. Prices are valid in the case of payment by the above methods of payment, under the above conditions.
Despite enormous efforts to ensure the most up-to-date and accurate information, it may happen that the data regarding the prices is incorrect. In this case, or if the price of the item changed during order processing, customer service will enable the cancellation of purchase, but will also offer the Customer a solution that will be beneficial to both parties.
Purchase agreement between the Provider and the Customer is concluded at the moment when Provider confirms the order (the Customer receives an email on the status of Order confirmed). From that moment, all prices and other terms are fixed and apply to the Provider and the Customer.
THE PROCESS OF SHOPPING/BOOKING
1. After placing order/booking – The Customer is notified by email after placing order/booking that the Provider received Customers order. At this stage the Customer has the option to cancel the order/booking latest 30 DAYS before the arrival by writing an email to prmruzo@gmail.com and indicating which order/booking arrangement the Customer wants to cancel.
2. Order/Booking confirmed – If a customer order/booking is not withdrawn, the order/booking is further processed by the Provider, who checks availability of accommodation and confirms or rejects the order/booking accordingly. The Provider can contact the Customer by telephone or email to verify the accuracy of provided information and to inform the Customer about the payment conditions and accommodation details (address, check-in, check-out, key collection etc).
THE RIGHT TO WITHDRAW FROM THE PURCHASE OF RESERVATION OF ACCOMMODATION (SERVICES NOT INCLUDED)
The Customer has the right to withdraw from the contract without having to provide a reason for its decision. Cancellation with notice superior to 30 DAYS before the original date of arrival must be made in writing to the Provider (to the contact email address prmruzo@gmail.com). Repayment period shall start on the day following the date of acquisition. Refund payments will be made as soon as possible, but no later than 30 days from receipt of notice of withdrawal from the contract. Repayments shall be made on Customer’s bank account. For cancellation within 30 DAYS prior to the arrival, the Provider is not obliged to return the booking amount paid.
PROVIDING SERVICES
The Provider will provide services within the agreed period.
PET POLICY
In general pet are not allowed to stay in our departments. In case of small pets we can reconsider your request - please send us your request with description of your pet.
If your request will be denied and you decide not to book the apartment, your reservation will be canceled with no costs.
ABSOLUTION OF RESPONSIBILITY
Provider shall use its best efforts to ensure that the information published on its pages is accurate and up-to-date. Nevertheless, the characteristics of prices changes so rapidly, that the Provider may fail to correct the information on the website. In such a case, the customer will be informed of changes and given a choice to cancel the booking.
Provider is not responsible for the content of opinions/testimonials, written by the visitors.
Although the provider tries to provide accurate pictures of apartments, all photographs should be taken as symbolic. Photos do not provide the service properties.
The provider has the right to withdraw from the contract if there is a manifest error (Article 46 OZ). This includes the obvious error in price.
We reserve the right to amend the Terms and Conditions at any time and in any manner, for any reason and without notice.
COMPLAINTS AND DISPUTES
Provider respects the existing consumer protection laws. Provider shall make every effort to comply with their duty to establish an effective system for dealing with complaints and designate a person, which, in the event of a problem, the Customer can contact by phone or by email. The appeal shall be submitted via email address prmruzo@gmail.com.
Complaint procedure is confidential.
The Provider acknowledges that an essential feature of consumer dispute, as far as solving the case, is the mismatch between the economic value of the claim and costs incurred in resolving the dispute. That is also a major obstacle for Customer to not initiate proceedings before the court. Therefore, the Provider seeks their best to resolve any disputes amicably.
We wish you a pleasant stay!
Asja